In Kerala, the fate line for not just leading vendors, but also the leading national distributors are in a fix. It is now Redington India, who had tussled with Computer Dealers Association of Trivandrum (CDAT), the local association in the state's capital.
In an exhaustive meeting organized by the association in Trivandrum recently to discuss the issues related to warranty, the association invited all the distributors where the office bearers of CDAT discussed various issues in terms of service, replacement, etc. The distributors were informed on the problems faced by the small dealers. However, the CDAT association had raised complaint against Redington India, one of the leading national distributor.
The issue is between G Gokul, CEO, Compu-Needs, Trivandrum, who is also the president of the association and Redington. According to Gokul he had purchased HP multi seat solution from Redington for his client. However, due to technical issues, the product did not deliver the assured promises. "I was sent from pillar to post for nearly ten months and only after my client issued a legal notice to me, both HP and Redington started looking after the issue and later HP took responsibility for the issue and compensated me. In the mean time, I had stopped payment for Redington in support of the issue. However, I had been asked to pay the interest for the days whn the payment was not made", said Gokul. "How I could be put on trouble when the problem was with the vendor and the national distributor?", Gokul asks. This apart, Gokul also complaints "The commitments given by the distributors to association during the executive committee is mostly honored except Redington. The credit note for Jabra speakers and non billing to dealers is still not settled."
As an attempt to end this game, CDAT had sent a soft-warning letter to Redington. "The executive committee has observed that the intension behind this is to tarnish the image of the dealer and harassing him with hidden motives. Because of your unethical activities dealers are always put into trouble for more than a year and it cannot be allowed further." reads a letter sent by P.T.Chandrakanth, Secretary of the association, who had also concluded that the association will have no other choice other than banning Redington products if the issue is not solved.
(Disclaimer: The news was filed based on the situation till Thursday (15th November, 2012)