Hcl has provided a technology to equip the police force to access automated
information that travels faster, helping them to reach crime scene faster. Union
Minister Shivraj Patil and Lt Governor of Delhi Tajendra Khanna inaugurated the
new Central Police Control Room in Delhi. The control room consists of a
state-of-art multimedia contact centre. The modern control room can also track
all PCR vans fitted with GPS devices and coordinate their movements.
HCL modernized the police control room through information and communication
technology (ICT). It studied the requirements of the law and order enforcing
agencies in major metros and found out that they receive a large number of calls
related to information, complaints, distress, VIP movements, etc which are
handled manually. HCL realized that to improve the communication link between
the callers and the police force, it would need to set-up an automated solution.
According to George Paul, Executive VP, HCL, "Today with the increasing
threat perception, and the need to protect lives and secure infrastructure,
effective utilization of ICT for information enablement and empowering police
services is an area of key importance. HCL is pleased to be a part of this
initiative as we extend our support to the police department for securing and
guarding lives of the citizens."
The Dial 100 solution contains Calling Line Identification (CLI) and Direct
Inward Dialing (DID) to help in identification and routing. It also provides
connectivity to mobile PCR vans through two-way radios/GPRS. The Dial 100
solution automated the existing police control rooms.
It allows conferencing facilities with other emergency services. It will help
to reduce the number of hoax calls police department gets and provide
connectivity to the missing persons and vehicles databases. It also provides
customized reporting of call center performances.
The solutions have been successfully rolled out in 22 cities across India;
this includes metros like Chennai, Bengaluru and Hyderabad. It is responsible
for maintaining law and order, and preventing and detecting crimes.